What is an AI Chatbot?
An AI chatbot is an artificial intelligence program designed to simulate human conversation through text. These bots use natural language processing (NLP) and machine learning algorithms to understand and respond to user queries in a human-like manner. They can be deployed across various platforms, including websites, mobile apps, messaging apps.
Key benefits
Scalability
Chatbots can handle an unlimited number of conversations simultaneously, making them scalable to meet increasing user demands
Cost Savings
AI chatbots can significantly reduce operational costs by automating customer interactions, freeing up human agents to focus on more complex tasks and improving the overall efficiency of the financial institution
Consistency
Unlike humans, chatbots provide consistent responses, ensuring uniformity in the information delivered
24/7 Availability
Chatbots don't sleep! They provide instant responses, ensuring 24-hour support to customers and reducing response times
Instant Responses
Chatbots can process large volumes of queries simultaneously and provide instant responses, reducing waiting times for customers and improving overall service efficiency and customer satisfaction.
Features of AI Chatbot
Advanced Technologies
AI chatbot manages conversations initiated by client using Natural Language Processing (NLP).
Conversational Queries
Customers have the option to use WhatsApp or other communication channels to inquire about details such as their account balances, statements, exchange rates, or any other relevant information.
Real-Time Alerts
Clients can choose to receive real-time transaction notifications via WhatsApp or alternative communication channels.
Live Agent Available
Clients can opt to request a conversation with an officer, and in such instances, any available officer can respond to the chat.
AI Learning and Improvement
When the AI encounters uncertainty in its response, this situation is documented. Subsequently, authorized individuals can train the AI by reviewing the chat and supplying suitable responses for future instances.
CBS Integration
It is integrated with Temenos T24 CBS and has the capacity to be seamlessly integrated with other Core Banking System as well.